Does a booking need immediate confirmation?
That depends on how availability is managed. A requested slot and an immediately confirmed booking are different flows; the scope should name which applies and when the customer receives confirmation.
Can customers request a change?
A change-request journey can be considered in the scope. Define what can change, any cutoff rules and who approves a revised time before presenting the request as confirmed.
Are payment accounts included?
Payment-provider accounts, approval and transaction charges are separate dependencies. Name the intended provider in the brief and confirm access, implementation and testing responsibilities in the proposal.
How is the project scope agreed?
Agree the essential tasks, information, roles and acceptance examples before development. For booking system development, that means documenting appointment types, operating hours and cancellation rules and separating launch requirements from later additions.
What should the proposal make clear?
Ask for the deliverables, external dependencies, ownership, testing and handover responsibilities to be named. The proposal should also explain commercial terms, exclusions and how changes to the agreed scope are handled.